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Q&A

We frequently receive similar questions from customers. We have selected and answered the most frequently asked questions for your reference.

Wi-Fi

A.

A password is required to use our Wi-Fi. You can also connect using a LAN cable. Please ask at the front desk if you wish to use the service.

Access

A.

It takes approximately six minutes by foot from the Shinkansen platform (Fukushima Station West Exit). It is a two minute walk from Fukushima Station East Exit.

A.

Yes, a parking garage that can accommodate up to 100 automobiles is located in the basement level of the hotel. The parking fee is 650 yen per night. Since it is a multi-story parking garage, the height limit is 1.8 m. For customers who have an automobile with more than 1.8 m in height, please ask hotel staff to arrange for a nearby parking garage.

Accommodation

A.

Check-in is 2:00 pm and check-out is 11:00 am.

A.

Yes. Please ask at the front desk.

A.

Yes. Please inquire the hotel beforehand as there are only a limited number of non-smoking rooms.

A.

No. The front entrance does not close. However the entrance on the north side is closed at 10:30 pm.

A.

Yes, of course. There is no charge for child/children as long as they share a bed with parents. An extra bed is available for additional 3,465 yen.

A.

Yes. An extra bed will be available if you notify us in advance, but please note that there are some rooms where an extra bed cannot be used.

A.

Yes, but an additional fee is charged depending on the extension time. Extending until 2:00 pm is 1/3 of the price of a night’s stay and extending until 5:00 pm is 1/2 of the price of a night’s stay.

A.

Yes. It is available from 8:00 am to 9:30 am for breakfast and from 5:00 pm to 10:00 pm for dinner. An additional 10% service fee will be charged.

Guestrooms

A.

Guestroom sizes are as follows:

Single Room
14 m²
Twin Room
16/19/23 m²
Double Room
16/19 m² (2 types)
Suite Room
36/44 m² (2 types)
A.

It depends on the guestroom, but rooms with a view include those that overlook the station and Mt. Azuma, and rooms that are facing the Japanese Garden. Depending on availability, we will try our best to accommodate your room request as much as possible if you notify us by e-mail or phone in advance.

A.

Bed sizes are as follows:

Single
105 x 200 cm
Deluxe Single
138 x 200 cm
Economy Twin
98 x 200 cm
Standard Twin
121 x 200 cm
Deluxe Twin
121 x 200 cm
Deluxe Double
184 x 200 cm
Standard Double
160 x 200 cm
A.

Yes, but only one. Please inquire ahead of time if you wish to book it.

Hotel Services

A.

Yes. Please purchase a prepaid card to use the service. One prepaid card costs 1,000 yen. You can enjoy the programs from 2:00 pm to 11:00 am next day. The prepaid card vending machine is located on the tenth floor.

A.

Yes. Regular-sized pajamas are available in the guestroom. Please ask the Front Desk if you need small-sized pajamas or Yukata.

A.

Yes. We rent out laptop computers for 1,000 yen per night (2:00 pm check-in and 11:00 am check-out).
Only a limited number of computers are available. Please ask staff in advance. We will need to see your personal identification when renting a computer.

Payment/Cancellation

A.

Yes. We take cancellation waiting list requests by phone or e-mail.

A.

Yes. We accept the following credit cards. JCB, VISA, DC, NICOS, SAISON, TS3 and Diners.

A.

Yes. We accept JCB and VISA Gift Cards and JTB Nice Stay Tickets.

A.

A deposit equivalent to the room charge is required at the time of check-in for non-member guests.

A.

A cancellation fee applies from the day before your arrival. Cancellation fees are as follows:

A day before arrival 20%
The day of arrival 80%
No show 100%

A.

Yes. Please label the luggage with the guest’s name and date of arrival and send it to the address below.
Hotel Tatsumiya Front Desk, 5-1, Sakaemachi, Fukushima City, 960-8031
Phone 024-522-5111

Surrounding Facilities

A.

Yes, there are 2 within 3 minutes’ walk of the hotel. (Seven-Eleven, NEWDAYS) Please see the area map for details.

A.

Yes. There is the Sakaemachi downtown area approximately 3 minutes’ walk from the hotel, which is the busiest part of Fukushima City. Please see the area map for details.

A.

Yes, there is one on the first floor of the hotel (inside NAKAGO Department Store). Please use one at a convenience store nearby after the Department Store has closed.

A.

Yes, there is Fukushima Sakaemachi Post Office is approximately 3 minutes’ walk from the hotel. (10-2, Sakaemachi, Fukushima City/Phone: 024-522-9971)

A.

Yes, the second through sixth floor of our hotel is the “NAKAGO Department Store (open a new window)” for easy access to shopping.

A.

Yes. The area in front of the hotel is the taxi stand for Fukushima Station East Exit and taxis are available 24 hours a day.

A.

Yes, there is a bus stop near Fukushima Station East Exit in front of the hotel. (There is also a bus stop for long distance coach buses.) Please check the Fukushima Transportation’s website (open a new window) for details.

Reservations / Inquiries
024-522-5111 Available for 24 hours a day
Click here to inquire by e-mail

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